Store Policies

Terms & Conditions

TERMS & CONDITIONS

These Terms & Conditions govern the sale of goods through the Heaven’s Finest Collection NZ online store (www.heavenscollection.shop). By placing an order, you agree to these terms. If you do not accept them in full, you must stop using this website immediately.

By accessing our website and/or making a purchase, you engage in our Service and agree to abide by these Terms & Conditions (also referred to as "Terms of Service"), including any additional policies referenced here or linked. These terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms & Conditions carefully before using our website. By continuing to browse or make a purchase, you agree to these terms. If you do not accept them, you may not access the website or use its services.

Our store is hosted on Wix, which provides the e-commerce platform that allows us to sell our products and services.

SITE ACCESS & MODIFICATIONS

We update our website regularly and reserve the right to modify content, product details, and pricing at any time without prior notice. Access to our website is granted on a temporary basis, and we may suspend or terminate access at our discretion. We are not obligated to update outdated content. You are responsible for ensuring that anyone accessing our website via your internet connection complies with these Terms & Conditions.

CONTRACT FORMATION

A contract between you and Heaven’s Finest Collection NZ is only established once we accept your order via a confirmation email and receive full payment via credit/debit card or ANZ. Only individuals aged 18 and above can enter into legally binding agreements.

We reserve the right to decline orders in cases where:

Payment authorization cannot be obtained

Shipping restrictions apply

The item does not meet quality control standards

Pricing or content errors occur

The item is out of stock

We may refuse transactions or services at our sole discretion. In such cases, our liability is limited to refunding any payments made for the affected items.

PAYMENT

By purchasing from our website, you confirm that you own or are authorized to use the specified ANZ account or credit/debit card. All transactions are subject to validation checks by the card issuer. If authorization is denied, we are not liable for delays or non-delivery.

Payments can be made via ANZ, credit/debit card, or other methods as advertised. All transactions are securely processed using ANZ’s encrypted payment gateway.

Prices are listed in New Zealand Dollars (NZD) and include NZ VAT. Delivery charges are displayed during checkout and are included in the final total.

INTELLECTUAL PROPERTY

All content on this website, including jewelry designs, images, logos, trademarks, and other intellectual property, belongs to Heaven’s Finest Collection NZ. You may store, print, and display content for personal use and share it within your organization. However, you may not:

Reproduce, distribute, or modify any content

Use website content for commercial purposes

Undermine the website’s integrity

By using our website, you agree to respect these intellectual property rights.

CHANGES TO TERMS & CONDITIONS

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of our website or services after modifications constitutes acceptance of the updated terms.

AGREEMENT

These Terms & Conditions represent the entire agreement between you and Heaven’s Finest Collection NZ regarding the purchase and use of our goods. They override any prior agreements unless explicitly agreed upon in writing.

CONTACT INFORMATION

For any questions regarding these Terms & Conditions, please contact us at:
heavensfinestcollectionnz@gmail.com

Refunds & Exchanges

REFUNDS AND EXCHANGES

If you're dissatisfied with your order, please reach out to us at https://www.facebook.com/heavensfinestofficial.

Please note that for personalized jewellery from Heaven’s Finest Collection NZ, we are unable to offer a refund unless the item is defective. In some cases, we may offer an exchange for another item.

Once the returned items are received, the amount you paid for the goods (excluding shipping charges) will be refunded to the ANZ account, credit, or debit card you used for the purchase. Refunds will be processed within 48 hours of receiving the items, though it may take 4-7 working days for your credit card provider to issue the refund.

Manufacturer warranties do not cover defects caused by mishandling, normal wear and tear, or customer negligence.

Please note that replacement or refund requests may be delayed or denied if defective or damaged items are not reported within the Warranty Period.

WARRANTY CLAIMS

Please retain the certificate and receipt as proof of purchase.

Warranty: 14 days from the date the item is issued.

Replacement or refund requests may be denied if defective or damaged items are not reported within the Warranty Period.

Gold items weighing less than 2 grams are excluded from warranty claims.

Customers may be responsible for shipping and handling fees.

For any questions related to refunds or returns, please contact us at heavensfinestcollectionnz@gmail.com.

PRIVACY POLICY

1. Introduction
We are committed to protecting your privacy at Heaven’s Finest Collection NZ (NZBN: 9429051571498). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website heavenscollection.nz and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website.

2. Information We Collect
We may collect and process the following types of personal information:

Personal Identification Information: Name, email address, phone number, postal address, and other similar contact information.

Transaction Information: Details about payments to and from you and other details of products and services you have purchased from us.

Technical Information: IP address, browser type and version, time zone setting, browser plug-in types, and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Information: How you use our website, products, and services.

Marketing and Communications Information: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information
We use your personal information for the following purposes:

To Process Transactions: To manage payments, fees, and charges and to collect and recover money owed to us.

To Provide Customer Support: To respond to your inquiries, troubleshoot problems, and provide assistance.

To Improve Our Services: To analyze how you use our website and services to improve and customize our offerings.

To Communicate with You: To send you updates, newsletters, marketing materials, and other information that may be of interest to you, if you have opted in to receive such communications.

To Comply with Legal Obligations: To comply with legal requirements, including financial reporting, fraud prevention, and other obligations under New Zealand law.

4. Disclosure of Your Information
We may share your personal information with:

Service Providers: Third-party vendors, partners, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

Legal and Regulatory Authorities: Where required by law, we may disclose your information to government or regulatory authorities.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmitting data over the internet or storing data is completely secure, and we cannot guarantee the absolute security of your information.

6. Retention of Your Information
We will retain your personal information only as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

7. Your Rights
You have the right to:

Access the personal information we hold about you.

Request corrections to your personal information if it is inaccurate or incomplete.

Request the deletion of your personal information, subject to certain legal obligations.

Object to the processing of your personal information in certain circumstances.

Withdraw your consent to the processing of your personal information at any time, where we are relying on consent as the legal basis for processing.

To exercise these rights, please contact us at heavensfinestcollectionnz@gmail.com or +64 021 08090304.

8. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. For more information about how we use cookies.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after any changes indicates your acceptance of the new terms.

11. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Phone Number: +64 021 08090304

Email Address: heavensfinestcollectionnz@gmail.com / heavenjoy.gayo@gmail.com

Registered Office: Heaven Joy San Jose, Invercargill Southland New Zealand

PAYMENT TERMS

At Heaven’s Finest Collection NZ, we strive to offer convenient and secure payment options for our customers. By placing an order on heavenscollection.shop, you agree to the following payment terms:

PAYMENT METHODS

We accept the following payment methods:

Stripe: Payments can be made using major credit and debit cards via Stripe.
Stripe provides a secure platform to process your payment safely.

Gem Visa Card: You can make payments using your Gem Visa Card, offering you the flexibility of a credit option.

PayPal: Payments can be processed through PayPal, allowing you to use your PayPal balance, linked bank accounts, or credit/debit cards.

Windcave: Payments can be securely processed through Windcave, a leading payment gateway offering a variety of payment options.

Afterpay: For your convenience, we offer Afterpay, which allows you to purchase now and pay in four interest-free installments.

PAYMENT SECURITY

We are committed to ensuring the security of your payment information. All payment transactions are encrypted and processed through secure payment gateways. We do not store any of your payment details on our servers.

PAYMENT PROCESSING

Payments must be completed in full at the time of purchase. Orders will not be processed or shipped until payment has been confirmed. You will receive an email confirmation once your payment has been successfully processed.

CURRENCY

All transactions are processed in New Zealand Dollars (NZD). If you are making a payment from outside New Zealand, your payment provider may apply additional fees or currency conversion rates.

FAILED OR DECLINED PAYMENTS

If your payment is declined or fails to process, please check your payment details and try again. If the issue persists, contact your payment provider for assistance. Your order will not be confirmed until payment is successfully processed.

REFUNDS & CANCELLATIONS

Any refunds will be processed according to our [Insert Link to Refund and Return Policy]. Refunds will be issued to the original payment method used at the time of purchase.

CONTACT INFORMATION

If you have any questions or concerns regarding your payment, please contact us at:

Phone Number: +64 021 08090304

Email Address: heavensfinestcollectionnz@gmail.com / heavenjoy.gayo@gmail.com

Registered Office: Heaven Joy San Jose, Invercargill Southland New Zealand

Payment Temrs

Delivery and Pick Up

DELIVERY & PICK UP

Shipping Schedule: Monday to Saturday (Excluding Holidays)
Pick-Up Schedule: By Agreement/Appointment
Heaven’s Finest Collection NZ offers a variety of delivery methods, with the following shipping costs:

Postage is $13 (includes signature tracking and insurance via NZ Post)
Delivery Time: 1-5 Business Days

Shipping fees for bags and watches may vary depending on the size of the package.

Shipping charges are waived if you choose to pick up your order.

Please note that some orders may be delayed due to customs processing. Unfortunately, we cannot control this and are not liable for such delays. If needed, please contact your local courier service for assistance.

Important: All items shipped by Heaven’s Finest Collection NZ through NZ POST require a signature upon delivery. Please ensure someone

PRE-ORDER

Apart from certain gold jewellery items, most pieces from Heaven’s Finest Collection NZ are made to order. This process ensures the production of high-quality, long-lasting products. We appreciate your patience as we work to provide you with an exceptional jewellery experience.

Due to limited batches and the fact that all products are shipped from overseas, we may not always have every item in stock. If an item is out of stock, you will see a “Pre-Order” note on the product page. You will be notified via email if your item is on pre-order, and orders may take 3-4 weeks to process. We will send you an update on the expected delivery time when we confirm your order. If you have any concerns or need your order urgently, please email us at heavensfinestcollectionnz@gmail.com, and we will assist you as best as we can.

Items marked as “in stock” will be delivered within 6 working days.

RETURNS

We hope you are thrilled with your new jewellery. If for any reason you’re not completely satisfied with your purchase, Heaven’s Finest Collection NZ offers an exchange or credit note within 14 days of purchase. Alternatively, we will issue a refund for any unworn item in its original condition and packaging within 14 days of delivery.

The following items are excluded from both the refund and exchange policy, unless found to be faulty:

Commissioned (bespoke) items
Customized pieces

If you find a fault with your item, please notify us within 24 hours of receiving your order. After you inform us of the issue, we will confirm your return in writing. Please send the faulty item back to:

Heaven Joy San Jose
162 Ettrick Appleby, Invercargill Southland
New Zealand 9812

Please be aware that you are responsible for the items until they reach us. We recommend using a secure shipping service that requires a signature to ensure proof of receipt, as we cannot be held liable for lost or damaged items during the return process.

PROCESSING YOUR REFUND

Once we receive the returned items, we will issue a refund to the ANZ account or credit/debit card used for the purchase. The refund will cover the cost of the goods, minus any delivery charges (exceptions may apply).

Refunds will be processed within 48 hours of receiving the returned items. However, it may take 4-7 working days for your credit card provider to credit the amount to your account.